GAM740 Week 10:02 User Research - Carry out usability Research
Questions: What do I want the user to be able to accomplish? Is there a part of the POD app that doesn't work very well in regards to UX? Can the user be encouraged to identify areas that can be improved? Can Quantitative data be generated in this process? How can I ensure my research is reliable ? How can I ensure my research is valid ? Jakob Nielsen (Nielsen Norman Group) Do realistic tasks to reveal functions that may not be working. Give one task as a time. Tester can sit back away from the user The user can ask questions but cannot answer it (can the user find the answer themselves). Encourage the user to think out loud. Tester can take notes. Usertesting.com User may not be screened correctly or be in the test group. It is better to observe directly if possible. Useit.com Blog NN/g UX Conference address Reliability (can the test be repeated) Validity (do the findings mea...