GAM740 Week 10:02 User Research - Carry out usability Research

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Questions:

  • What do I want the user to be able to accomplish? 
  • Is there a part of the POD app that doesn't work very well in regards to UX? 
  • Can the user be encouraged to identify areas that can be improved? 
  • Can Quantitative data be generated in this process? 
  • How can I ensure my research is reliable ?
  • How can I ensure my research is valid ? 


Jakob Nielsen (Nielsen Norman Group)


  • Do realistic tasks to reveal functions that may not be working. 
  • Give one task as a time. 
  • Tester can sit back away from the user
  • The user can ask questions but cannot answer it (can the user find the answer themselves). 
  • Encourage the user to think out loud. 
  • Tester can take notes.

Usertesting.com


  • User may not be screened correctly or be in the test group. 
  • It is better to observe directly if possible. 

Useit.com Blog


NN/g UX Conference address 


  • Reliability (can the test be repeated)
  • Validity (do the findings mean anything for the real world) 


Reflection:

When I worked for the oxford university press I engaged in usability testing as a user and gained insight into how that data can be captured and analysed in practice. They used hot spot tracking to capture where the user tracked their mouse, how long some decisions took to make and whether they were successful in using the software. 

When I researched at Loughborough University researchers used eye tracking detection technology to capture the gaze of the user. 

I could have access to the students of the Northamptonshire Podiatry school to test my app (subject to obtaining permission). As my app is aimed at student podiatrists, senior nurse practitioners and GP's this would test a specific user group in the study. I am unsure whether I will be able to provide a working VR prototype at this time as interaction might be limited without the use of a hololens but I may be able to design a brochure app of the initial screens in Adobe XD which could provide some useful data. 

 

   


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